Operations & Technology Experts from NCO, XO Communications ...

SAN FRANCISCO?(BUSINESS WIRE)?Although most call centers have established multi-site operations, much
of the promise of cross-site labor optimization remains substantially
unrealized. Cloud based agent routing is changing the game by removing
physical location barriers at an economical price ? enabling global,
sub-second warm transfers with real-time data screen pops for any agent
in any location.

?How Cloud Based VoIP Optimizes Multi-Site
Operations?

Technical complexity and expensive VoIP infrastructure have long
forced?operators to segment work by location, spawning functional
workflow silos and limiting cross location routing.?By eliminating the
limitations brought on by traditional site-based architecture,
Cloud-based VoIP establishes a unified virtual agent queue and allows
calls to be matched to the right agent at the right time across the
global enterprise.

Join NCO, XO Communications and LiveVox operations and technology
executives as they map out how to leverage VoIP across multiple sites to
create seamlessly linked centers. Hear real world scenarios of best
practices and lessons learned. The event will be held at 2 PM, EDT,
Wednesday, April 11. Reserve
your spot today.

WEBINAR TOPICS:

• Optimize a global work-force and build efficient call escalation
  strategies
• Leverage MPLS to solve network security and redundancy challenges
  across multiple sites
• Streamline process while gaining control and visibility across an
  enterprise
• Improve customer service levels with sub-second, warm global transfers
• Solve operational challenges like seasonality, call volume spikes, and
  rapidly shifting client demands
• How ACD/PBX can handicap multi-site linking
• Use existing resources to stay risk-averse in a fluid compliance and
  business environment

WHAT: (Webinar) ?How Cloud Based VoIP Optimizes Multi-Site
Operations?

WHO:

• Paul McGee, Director, Customer Contact Management, NCO Group
• Dan Toomey, Sr. Mgr. Product Mgmt. ? WAN & Security Solutions, XO
  Communications
• Steve Vaughan, Sr. Director Product Mgmt, LiveVox
• John McNamara, Chief Marketing Officer, LiveVox, as Moderator

WHEN: 2 PM, EDT, Wednesday, April 11

WHERE: To register, click
here.

About NCO Group, Inc.

NCO Group, Inc. is a leading global provider of business process
outsourcing services, primarily focused on accounts receivable
management and customer relationship management. NCO provides services
through over 100 offices throughout North America, Asia, Europe and
Australia. For more information, visit www.ncogroup.com.

About XO Communications

XO Communications is a leading nationwide provider of advanced IP
communications, managed network and IT infrastructure services for
businesses, enterprises, government, carriers and service providers. Its
customers include more than half of the Fortune 500, in addition to
leading cable companies, carriers, content providers and mobile network
operators. Utilizing its unique combination of high-capacity nationwide
and metro networks and fixed wireless capabilities, XO Communications
offers customers a broad range of managed voice, data and IP services
with proven performance, scalability and value in more than 85
metropolitan markets across the United States. For more information,
visit www.xo.com.

About LiveVox

LiveVox is the provider of the Private VoIP Cloud? with integrated
contact center applications. The patented, PCI-certified LiveVox
platform utilizes a burstable, redundant IP/MPLS mesh to deliver
cloud-based switching and highly scalable contact center applications
such ACD, predictive dialer, IVR, call recording and business analytics.
LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.

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